Location
Onsite (subject to HM’s discretion)

Description
The Agency Regions and Sector Capacity and Performance (SCP) portfolios manage and allocate a considerable amount of healthcare resources, including funding, to various HSPs (Health Service Providers) and organizations such as hospitals, community providers, and long‑term care facilities.

The role will be responsible for interfacing with the Agency Regions and Sector Capacity and Performance (SCP) business teams to complete analysis and develop the appropriate business requirements for the Funding Management System (FMS) project which is currently underway with a vendor leveraging the Salesforce CRM Grants Module. This role will be key in advising the business teams and collaboratively working with our vendor to ensure business needs are understood by the technical implementation team in an effort to build the appropriate system functionality. FMS will be one of the foundational solutions of our Enterprise CRM Roadmap as we continue to grow our CRM footprint at the Agency.

Experience Requirements

3+ years of experience in Public Sector with developing complete Salesforce CRM solutions

5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud) Module

5+ years experience with Agile SCRUM methodology

5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis documentation

3+ years of experience with Salesforce and 3rd party system integrations

Must haves





3+ years of experience in Public Sector with developing complete Salesforce CRM solutions

5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud) Module

5+ years experience with Agile SCRUM methodology

5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis documentation

3+ years of experience with Salesforce and 3rd party system integrations

Responsibilities

Funding Management System ongoing business requirements analysis and definition supporting the Agency Regions and Sector Capacity and Performance (SCP) portfolios in the completion of the Funding Management System including future projects and system enhancements.

Acting the single point of contact representing the Agency Regions and Sector Capacity and Performance (SCP) SMEs in the completion of the Funding Management System while collaborating with the vendor on:

Business Analysis/Requirements Gathering

Supporting the Development User Story refinement during the various Sprints

Supporting User Acceptance Testing

Participating in Sprint Reviews and Back Log management





Ensuring that the vendor business requirements are captured and completed in accordance with the Agency highest standards.

Supporting the business needs development of the Agency Enterprise CRM roadmap in partnership with various business stakeholders.

Desired Skills

PMI Professional in Business Analysis (PMI-PBA) Certification and/or IIBA Capability in Business Analysis (CCBA) Certification

Salesforce Certified Business Analyst Certification (an asset)

Salesforce Certified Nonprofit Cloud Consultant Certification (an asset)

Chartered Qualified Accountant (CPA) or equivalent financial experience (optional)

Experience in healthcare, transfer payment administration, or public sector funding management processes

Required Skills

Bachelor’s degree in computer science or equivalent experience

5+ years experience with delivering Salesforce CRM solutions

5+ years experience in software development methodologies such as Agile and SDLC

Experience with Microsoft Office Word, Excel, PowerPoint, O365, Co-Pilot, SharePoint and Teams

Proven critical thinking, analytical and problem-solvIng skills

Excellent verbal and written communication skills

Strong communications skills to engage with all stakeholders

Proven track record for building strong working relationships

Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadline

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📌 Salesforce Business Analyst (Ontario)
🏢 Open Systems Technologies
📍 Ontario