Portfolio Manager, IT Services
This strategic Managed Services Portfolio role is responsible for defining, packaging, monetizing, and continuously improving an IT services portfolio to drive recurring revenue growth, service profitability, and measurable customer value. We’re hiring a Portfolio Manager who understands how to structure, price, and evolve managed IT services into a high‑growth, margin‑optimized portfolio that drives recurring revenue and long‑term customer value.

Overview
The role requires a deep understanding of IT service management frameworks (e.g., ITIL), data‑driven decision making, and the ability to translate customer needs into business value. The portfolio manager shapes service strategy, manages pricing models, and ensures the portfolio remains profitable while delivering measurable value to customers.

Responsibilities

Own end‑to‑end IT services portfolio strategy, evaluating, prioritizing, and optimizing a suite of managed IT services aligned to business impact and market demand.

Lead service composition and lifecycle management, defining service structure (entitlements, SLAs, templates) and evolving offerings to meet customer and market needs.

Drive monetization and profitability of services, managing pricing models, cost structures, and gross/net margin performance across the portfolio.

Own recurring revenue growth (Managed Services focus), driving expansion of MRR through service adoption, optimization, and portfolio enhancements.

Act as the ‘voice of the customer’, using customer interviews, feedback, NPS,



and win/loss analysis to shape service strategy and roadmap priorities.

Apply KPI‑driven portfolio governance, tracking portfolio health, service profitability, retention, and customer satisfaction to guide decisions.

Lead continual service improvement (CSI), identifying and implementing ongoing enhancements, innovation, and cost optimization across services.

Bridge business and technical organizations, aligning IT delivery, finance, product, and go‑to‑market teams to ensure services are commercially and operationally successful.

Translate customer needs into service innovation, identifying service gaps and proposing new offerings, delivery models, and enhancements to drive growth.

Communicate value to executive stakeholders, presenting portfolio performance, risks, and opportunities in business terms to leadership and sales teams.

Qualifications

5+ years of product or portfolio management experience (or equivalent in marketing/business leadership).

Experience in IT services, managed services, or professional services environments.

Strong understanding of IT service management frameworks such as ITIL.

Proven ability to translate customer needs and technical capabilities into business value.





Data‑driven mindset with strong analytical, problem‑solving, and decision‑making skills.

Excellent communication and stakeholder management across cross‑functional teams.

Familiarity with cloud platforms, SaaS models, and emerging technologies.

Why Join Us
This is a high‑impact role where you’ll directly influence service strategy, customer experience, and business growth—working at the intersection of technology, innovation, and customer value.

About Us
Konica Minolta Business Solutions is a global leader in IT services and digital transformation. With a broad portfolio that includes managed IT services, intelligent information management, video security solutions, and more, we support clients in achieving lasting value. Our culture values innovation, customer success, and growth opportunities.

Equal Employment Opportunity Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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📌 Portfolio Manager (Ontario)
🏢 Konica Minolta Business Solutions Canada
📍 Ontario