Guest Service Co‑Ordinator (NOC 62022) – Prestige Hudson Bay Lodge Smithers
Job Details

Location: 3251 Highway 16 East Smithers, BC V0J 2N0

Work location: In office

Salary: $25.00 hourly, 35 to 40 hours per week

Terms of employment: Permanent, Full time

Shift: Early morning, Evening, Shift, Morning, Night, On call, Day, Weekend

Start date: As soon as possible

Education: Secondary (high) school graduation certificate

Experience: 1 year to less than 2 years

Work setting: Physical location only; no remote option

Responsibilities

Interact effectively with resort guests and co‑workers to create a positive experience

Monitor, respond, and process guests’ online feedback of the hotel

Handle guest registration and room assignments; accommodate special requests whenever possible in a timely manner

Process group arrivals and departures

Take, cancel, and change room reservations

Answer all incoming phone calls professionally

Ensure privacy of guests

Provide information on resort facilities and services, including hours of operation

Share general information on points of interest in the area and community services

Process guest departures, calculate charges, and receive payment

Understand basic accounting principles, including debit and credit transactions

Complete the daily Front Desk duty sheet

Provide supervision of Guest Service Agents (in the absence of General Manager,



Assistant GM, or Guest Services Supervisor)

Assist with training of Guest Service Agents

Oversee all reservations, groups, proposals, and revenue management tasks as directed by the General Manager

Monitor procedures and processes to maximize revenues and control expenses

Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections

Act as a concierge at front desk for VIP guests

Complete other duties as assigned by the General Manager

Supervision

Staff in various areas of responsibility

Personal Suitability

Efficient interpersonal skills

Excellent written communication

Interpersonal awareness

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for Youths

Offers on-the-job training tailored to youth

Offers mentorship, coaching and/or networking opportunities for youth

Provides awareness training to employees to create a welcoming work environment for young people

Who can apply for this job?

A Canadian citizen

A permanent resident of Canada

A temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

#J-18808-Ljbffr

📌 Guest Service Co-Ordinator (NOC 62022) - Prestige Hudson Bay Lodge Smithers (British Columbia)
🏢 Prestige Hudson Bay Lodge Smithers
📍 British Columbia