IT Technician – Microsoft Dynamics 365 Business Central Support
Our client is seeking an IT Technician to support the administration, maintenance, and continuous improvement of Microsoft Dynamics 365 Business Central and related business applications. This role serves as the primary point of contact for business users, providing technical support, system administration, user training, reporting, and process improvements while also assisting with accounting operations.

Responsibilities

Manage and optimize the Microsoft Dynamics 365 Business Central environment to support business operations

Configure user access, security, workflows, and Microsoft 365 integrations

Provide timely technical support, troubleshoot issues, and deliver user training and documentation

Identify process improvement opportunities and implement system enhancements

Coordinate system upgrades, testing, and ERP‑related projects

Collaborate with business users, IT teams, vendors, and consultants to resolve issues and support initiatives

Develop reports, dashboards, and data insights to support operational and financial reporting





Maintain data integrity while delivering reliable system performance and excellent user support

Qualifications

Diploma or degree in Information Technology, Business Administration, Accounting, Computer Science, or a related field

3–5+ years of experience working with Microsoft Dynamics platforms, preferably Business Central

Experience supporting Microsoft 365 applications and cloud‑based environments

Exposure to accounting processes, including Accounts Payable, Accounts Receivable, reconciliations, or general accounting support is an asset

Knowledge of Microsoft Dynamics 365 Business Central, Microsoft 365 Administration, SharePoint, Teams, ERP integrations, and workflow management

Experience with Power BI, reporting, and dashboard development is preferred

Solid analytical, problem‑solving, and organizational skills

Excellent communication and customer service abilities

Ability to manage multiple priorities while maintaining accuracy and attention to detail

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📌 IT Technician (Hybrid) (Alberta)
🏢 RECRUITMENT PARTNERS
📍 Alberta