We are a growing ATS Life Sciences Systems team, a division of ATS Corporation. Within Life Sciences Systems, we design, build, and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world.

Job Description
Benefits

Compensation: $50,000 - $71,000

Annual performance‑based incentive bonus

5% RRSP match

Stock purchase plan

Starting 3 weeks of vacation

Health and dental benefits + $600 health spending account

Half‑day Fridays

Continuous learning and career growth with global mobility opportunities

A chance to contribute to something bigger – advancing the future of healthcare through automation

Major Duties
The Customer Care Generalist serves as the central point of contact for the SuperTrak CONVEYANCE customer orders, installation and service coordination & scheduling, and warehouse management.

Specific Responsibilities
Customer Care and Service Support

Central point of contact for order entry and order creation/maintenance into our ERP system and order confirmation (Configured Systems, Components and Spares, Warranty & Services)

Central point of contact for all customer inquiries regarding PO execution

Central point of contact for all customer communications, including issue resolutions

Act as the main interface between customers and production during order executions

Customer order and revenue stream reporting as required

Coordination & scheduling of service, installation, and support visits at customer deployment sites

Organization and coordination of customer shipments including necessary documents development





Supporting internal stakeholders regarding customer communication to ensure alignment with messaging

Management of demo system agreements, logistics and coordination

Support warehouse inventory management as required

Responsible for SOX compliance

Work with finance to resolve discrepancies between suppliers’ POs and invoices using Tungsten

Coordinate customer issues through the service group using Jira, updating customers on ticket completion and collecting customer satisfaction

Project Management Support

Support execution of select projects internal to the SuperTrak team

Trade Show cell development, build & associated logistics

Beta product launches

New Product Introduction projects

Focus on three KPIs: PO Confirmation & Response times, and Customer satisfaction

Formulate plans to expedite Jira ticket resolutions using the service group and various Tier support levels

Qualifications
Education

Post‑secondary college diploma, university degree, or equivalent, focused in Supply Chain & Operations Management, Business Administration or Engineering

Completion of, or in the process of achieving the Project Management Professional designation is an asset

Experience

Customer support regarding order management, expedite requests,



scheduling of services and administration of customer training

Strong verbal and written communication

Proficient in Microsoft Excel

Prior experience with JD Edwards and Tungsten is an asset

Experience supporting small to medium size projects

Experience communicating and collaborating across multiple teams and stakeholders

Health, Safety, and Environmental

All employees have the responsibility to work in a secure manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner

Work in compliance with divisional health, safety and environmental procedures

Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout‑tagout methods

Report any unsafe conditions or acts

Report defects in any equipment or protective device

Ensure required protective equipment is used for assigned tasks

Attend all required health, safety and environmental training

Report any accidents or incidents to supervisor

Assist in investigating accidents or incidents

Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct

If you’re excited about this role but do not meet all the qualifications listed above, you are still encouraged to apply.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

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📌 Customer Care Generalist (Ontario)
🏢 ATS
📍 Ontario