Role Overview As a key member of the management team, this position is responsible for driving the overall goals and objectives for our Personal Insurance teams within a specific regional territory. You will lead a team of Personal Insurance managers and drive growth while delivering exceptional customer experience.
Location: Calgary/Airdrie, AB. Employment: Permanent Full Time.
What You’ll Do Here Build and lead a highly engaged team
Drive growth and deliver second to none customer experience
Work with your management team and peers to develop business strategies which deliver outperformance
Implement and execute these plans by leveraging your team’s talents and skills sets and through regional collaboration
Accountable for overall recruiting and staffing of your team
Responsible for managing, coaching, and developing your team. Conduct regular one‑on‑one meetings with direct reports and proactively manage succession plans.
Build and execute Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions
Ensure quality of service meets expected standards
Examine customer experience and implement tools and programs to enhance their experience




Analyze and resolve service and sales problems and follow up with clients on escalated issues as required
Develop and maintain strong working relationships with our key insurer partners
What You Bring To The Table AIC – General Level 2 or equivalent is required
Leadership and management experience in insurance brokerage operations is an asset
Understand the needs of the customer (internal and external)
Strong communication and negotiation skills
Strong team player and collaborator
Management of projects or initiatives outside daily responsibilities with multiple stakeholders
Analytical and problem‑solving abilities; develops optimal solutions that maximize organizational performance
Benefits Salary Range: CAD 109,900 – 134,300 (based on a 35‑hour work week). Salary determination also considers experience, skills, and location.
Incentive Plan: Annual bonus target 15% of base salary, with a potential payout of up to 200% based on performance.
Additional benefits: adaptable work arrangements, wellness account and savings options, Employee Share Purchase Plan, Group RRSP and DPSP matching, and more.
BrokerLink is an equal opportunity employer and is committed to providing an accessible environment. Accommodations are available on request.

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📌 Regional Leader, Personal Insurance (Alberta)
🏢 BrokerLink
📍 Alberta