About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a excellent working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Our award‑winning culture prioritises purpose, passion, and a commitment to delivering an exceptional associate experience. We offer work‑life harmony with access to a holistic wellness program, continuous learning through a robust corporate curriculum and education reimbursement, incredible rewards and travel incentives, pay‑for‑performance and best‑in‑class recognition, and a competitive benefits package that includes a defined contribution plan and personal spending account.

Position Details
What You Will Do
The Intermediate Commercial Claims Adjuster, Accident Benefits is responsible for oversight and handling of automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. Claims vary in complexity, and the successful candidate will thrive in a high‑performance environment, ensuring claims are properly investigated, evaluated, and resolved in a timely manner.

Provide oversight of external adjusters on outsourced claims

Investigate, evaluate,



negotiate personal/commercial lines claims of moderate to high complexity

Manage challenging coverage claims with tact and professionalism

Timely, accurate reserving in line with corporate protocols and guidelines

Maintain control over expenses through proactive handling techniques

Direct vendor partners as necessary

Obtain approval from manager on claims above authority

Manage claims in litigation, participate in mediations, pre‑trials and settlement conferences

Who You Are

Post‑secondary education or equivalent experience

CIP or working toward designation

Minimum of 3‑5 years experience handling casualty claims

Strong organisational, decision‑making and problem‑solving skillset

Ability to understand insurance contracts in various jurisdictions

Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues

Ability to cross‑reference information with attention to detail

Strong general computer knowledge

Excellent communication skills, both written and verbal

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Intermediate Commercial Claims Adjuster, Accident Benefits (Ontario)
🏢 Echelon Insurance
📍 Ontario