Join Odyssey Trust Company as a Senior Director of Shareholder Services in Calgary, where your leadership will drive innovation and excellence. Manage service delivery and enhance operational strategies across all offices. In this critical position, you will be responsible for defining and implementing strategies that impact shareholder services positively.

Your experience in multi-location teams and customer service operations will be invaluable. This role includes mentorship and the development of your team, emphasizing quality service and employee engagement. Key Responsibilities:
Lead strategic vision and operational excellence initiatives
Review and enhance performance metrics and service delivery
Act as escalation point for complex operational issues




Ensure compliance and adherence to service agreements
Foster a high-performance culture focused on client satisfaction

Requirements:
Solid leadership background in customer service or operations
Deep understanding of shareholder services compliance requirements
Proven track record in process improvements and innovations
Analytical skills for performance and operational metrics
Sound judgment in maintaining sensitive information

Elevate shareholder services excellence at Odyssey Trust Company through cutting-edge strategies and a people-focused culture.

📌 Director Of Shareholder Services Strategy Calgary (Canada)
🏢 Odyssey Trust
📍 Canada