Lead service excellence initiatives as the Director of ServiceNow Engagement Management in Canada. This role focuses on relationship building and delivering high-quality solutions across various sectors. In this strategic position, you will be responsible for enhancing customer satisfaction while driving services sales throughout Canada.

You will manage a dedicated team, forge deep customer relationships, and ensure the successful execution of ServiceNow’s solutions. Understanding regional trends will aid in developing current business opportunities that align with company goals. Key Responsibilities:
Design and execute sales strategies for growth
Provide guidance to the ServiceNow delivery team
Engage with clients to understand implementation needs
Analyze delivery performance and implement improvements
Foster internal partnerships to meet joint goals

Requirements:
15+ years leadership experience in services
Consulting experience in complex global settings
Ability to influence senior leadership
Robust organizational skills and time management
Willingness to travel up to 50%

Drive customer satisfaction and operational efficiency in the Director role at ServiceNow.

📌 Director Of Service Excellence At Servicenow Toronto
🏢 ServiceNow
📍 Toronto