Summary
The Store Manager will lead overall store operations for a recent luxury store opening at Oakridge Park Mall, overseeing staff, merchandise, customer service, and achievement of sales and operational targets. This role includes full profit and loss responsibility, staff recruitment and development, merchandising and visual standards, and close collaboration with regional and corporate offices.

Responsibilities

Manage day-to-day store operations, including sales performance and P&L; accountability

Recruit, induct, coach, evaluate, and develop store staff and maintain a talent pool

Create staff schedules, manage payroll timekeeping and ensure appropriate store coverage

Oversee inventory management, ordering with Buyer, cycle and physical inventory, and use of Retail Pro

Maintain merchandising, visual standards, store appearance, and adherence to grooming guidelines

Provide monthly qualitative and quantitative business reports to management

Handle customer service escalations including returns,



repairs, and dissatisfied customers

Implement corporate directives and maintain relationships with corporate, regional, and support teams

Set individual and team sales objectives and drive clienteling efforts

Requirements

Minimum 7 years store management experience, preferably in luxury retail

Proven ability to manage P&L; and drive sales to meet budgets

Experience with inventory systems and retail software such as Retail Pro and P.O.S.

Solid leadership skills with experience recruiting, developing, and retaining staff

Excellent communication, problem solving, and customer service skills

Ability to organize and maintain store operations, administration, and visual standards

Computer literate and able to learn various software packages

Foreign language skills are a plus
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📌 Store Manager Oakridge Park Mall British Columbia
🏢 BROBSTON GROUP
📍 British Columbia