Transform customer engagement as a Business Analyst specializing in contact center solutions in Toronto, ON. Lead the way in understanding business needs and translating them into impactful technology advancements.

This long-term contract requires at least eight years of experience in BFSI, emphasizing your role in system analysis and digital customer engagement. Collaborate with diverse teams to ensure successful implementation of omnichannel solutions while adhering to regulatory standards. Your contributions will also involve Agile practices and stakeholder management to drive project success.

Key Responsibilities:
• Elicit and document business, functional, and non-functional requirements
• Analyze contact center platform impacts and integration needs
• Engage in Agile delivery and backlog management processes




• Ensure compliance with risk and security policies in solutions
• Act as the primary contact for business stakeholders in projects

Requirements:
• 8 years experience as a Business Systems Analyst
• Solid expertise in omnichannel contact center solutions
• Robust background in API integrations
• Understanding of banking regulatory frameworks
• Familiarity with Agile methodologies and tools like JIRA

Make your mark in contact center technology by leveraging your experience to enhance customer interactions and operational efficiency.
J-18808-Ljbffr

📌 Contact Center Business Analyst Toronto Ontario
🏢 apptoza
📍 Ontario