Job Title: Desktop Support/Endpoint support technician

Burnaby, a suburb of Vancouver

Type :- Contract

Position Overview The Refresh Specialist plays a critical role in maintaining the organization's technology infrastructure by managing the end-to-end lifecycle of laptop assets. This position is responsible for the timely collection of out-of-warranty devices and the seamless deployment of replacement laptops to internal team members, ensuring minimal disruption to daily operations.

Key Responsibilities

Asset Collection & Recovery:

Coordinate the retrieval of out-of-warranty laptops from internal team members, ensuring all devices are properly accounted for and processed in accordance with company asset management policies.

Device Deployment

Prepare, configure, and deploy replacement laptops to end users, ensuring each device meets organizational standards and is ready for immediate use.

Lifecycle Management

Track and manage laptop warranty status,



proactively identifying devices due for replacement and maintaining an accurate inventory of all hardware assets.

User Communication & Support:

Serve as the primary point of contact for team members throughout the refresh process, providing explicit timelines, instructions, and support to ensure a smooth transition between devices.

Data Integrity & Security:

Ensure proper data migration, backup, and secure wiping of retired devices in compliance with IT security protocols and data governance policies.

Documentation & Reporting:

Maintain detailed records of all refresh activities, including deployment schedules, asset tracking logs, and status reports for leadership review.

Collaboration

Work closely with IT support, procurement, and facilities teams to coordinate logistics, resolve issues, and optimize the refresh process.

📌 Desktop Support/endpoint Support Technician Winnipeg
🏢 InfiCare Staffing
📍 Winnipeg