Desktop Tech Support

About the Role

We are looking for a reliable and customer-focused Desktop Tech Support qualified to join our team on-site in North York. In this role, you'll be the go-to person for resolving end-user technical issues, managing hardware and software support requests, and ensuring smooth day-to-day IT operations for our team.

Responsibilities
Provide hands-on desktop support for end users, troubleshooting hardware and software issues
Set up, configure, and maintain desktops, laptops, mobile devices, and printers
Manage and resolve support tickets through the company ticketing system in a timely manner
Support and maintain Active Directory user accounts and permissions
Assist with basic networking troubleshooting (connectivity, printers, shared drives, etc.)
Ensure systems are running on Windows 11 and assist with upgrades/migrations as needed
Document recurring issues and solutions to improve support efficiency
Escalate complex issues to senior IT staff when necessary
Deliver friendly, professional,



and effective support to all end users

Requirements
2+ years of experience in a desktop support or IT helpdesk role
Hands-on experience with Windows 11
Experience working with a ticketing system (e.g., ServiceNow, Zendesk, Freshservice, or similar)
Working knowledge of Active Directory (user/account management)
Basic understanding of networking fundamentals (connectivity, troubleshooting)
Experience supporting end-user hardware: desktops, laptops, mobile devices, and printers
Robust communication and customer service skills
Ability to work full time on-site, Monday to Friday

Nice to Have
Relevant certifications (e.g., CompTIA A+, Network+)
Experience supporting a mobile device management (MDM) platform
Prior experience in a corporate/office environment

Schedule
Monday to Friday
Full-time, 40 hours/week

📌 Desktop Technical Support C (M3C)
🏢 Power Staffing Solutions
📍 M3C