Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?

City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products

Formulate and manage an effective service strategy and schedule tailored to each client

Negotiate and enter into agreements with clients for additional services – search and supply parts and materials, determine pricing, staffing, and logistics

Manage all Contractor relationships including interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and controlling work completion.



Inspection regular and one‑time jobs.

Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow‑through with all promises to clients

Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly

Promote the sale of, procure, and monitor supplies for clients

Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise

Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.

Schedule each non‑routine activity in client facilities using Outlook

Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled

Notify Sales Executives of potential accounts in your territory, especially current construction





Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance

Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy

Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors

Maintain updated route sheets, key/alarm sheets, and monthly planner for each client

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required

2+ years track record of success in a client retention role, with goals and metrics to support

Highly detail‑oriented and excellent follow‑through on commitments

Positive and outgoing personality; great at building relationships

Strong planning and organizational skills, detail‑oriented and multitasking

Must have a proactive approach, be innovative, and strive for continuous process improvement

Excellent verbal and strong written English communication skills

Proficient in Microsoft Office and knowledge of CRM database

Proficiency in using a smartphone and laptop

Ability to travel on a daily or nightly basis to client locations locally

Ability to work within a flexible schedule.

Valid BC's Driver's License and a vehicle.

The candidate will be able to handle on‑call emergencies

Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation
$25 per hour + commission

Benefits
$300 per month car allowance.

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📌 Facility Solutions Manager, full time (British Columbia)
🏢 City Wide Facility Solutions
📍 British Columbia