At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.

We are seeking a highly skilled and proactive Production Support Analyst to join our team, supporting large-scale, enterprise-wide capital markets trading and risk platforms. The ideal candidate will be hands‑on, detail-oriented, and capable of managing both daily operations and strategic initiatives.

Additional information: The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100k – CAD $110k/year & benefits (see below).

Role Responsibilities

es:Provide ongoing support and maintenance for capital markets trading and risk syste

ms.Collaborate with cross‑functional teams to ensure system stability, performance, and continuous improveme

nt.Automate routine tasks through scripting (Python, PERL, etc.) to improve efficien

cy.Manage and troubleshoot Linux, Windows, and SQL database environmen

ts.Document processes, issues,



and user stories using Confluence and Jira.Manage incident, problem, and change requests following ITIL principl

es.Quickly learn and become SME for new applications, providing training to use

rs.Monitor application performance and build proactive alerts using tools like ITRS Geneos, AppDynamics, Dynatra

ce.Support CI/CD pipelines and automation using tools like Github, Nexus, Jenkins, and Ansib

le.Coordinate with stakeholders to ensure project deliverables are m

Requirements

nts:Must be extremely hands‑on, detail-oriented, assertive, and proact

ive.Proven experience supporting large-scale, enterprise-wide, global trading and risk platfo

c.).Solid understanding of Linux, Windows, SQL, and database conce

pts.Excellent organization, communication, and interpersonal ski

lls.Ability to adapt and thrive in a fast-paced environm

ent.Bachelor of Science degree or equival

ent.Knowledge of Capital Markets and sales lifecycle is a p

lus.Experience with ITIL, incident/problem/change managem

ent.Disciplined in documenting procedures and iss

Preferred

ired:Experience with batch scheduling platforms like BMC Control M, Autosys, T

idal.Building application monitoring tools using ITRS Geneos, AppDynamics, Dynatra

ce.Experience with CI/CD, MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, Kubern

Benefits

offer:A multinational organization with 60 offices in 20 countries and the possibility to work a

broad.15 days (3 weeks)



of paid annual leave plus an additional 10 days of personal leave (floating days and sick

days).A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disab

ility.Flexible hybrid p

olicy.RRSP with employer’s contribution up

to 4%.A higher education certification p

olicy.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated co

urses.Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) g

roups.Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance

firms.A truly diverse, fun-loving and global work cu

Culture
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal chance workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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📌 Production Support Analyst - Salesforce Certification (Ontario)
🏢 Synechron
📍 Ontario