As a Tier 2 IT Engineer , you will be responsible for providing technical support to clients, system implementation, and management of IT networks. You will be expected to work autonomously on tier-2 level tasks.

Providing top-tier customer service to clients.

Testing and evaluating new systems and software.

Documenting support activities and maintaining accurate records.

Role is in-person in Abbotsford office servicing clients in the Fraser Valley.

Role is full time, though there may be opportunity for part time as well.

Compensation

Compensation: $55-70k depending on abilities and fulfillment of the rest of this job description

PHSP health plan to be allocated as you see fit

Day-off for your birthday

Two weeks vacation in first year, Three weeks vacation in second year, Four weeks vacation in fifth year

Working Here
We are a small Managed Service Provider that also offers Consulting. We have clients in the Fraser Valley for break-fix IT as well as Managed Services.

Experience
To be successful in this role, you should have:

A degree in computing or demonstrable equivalent ability

3+ years of experience in a similar role or demonstrable equivalent ability

Excellent problem-solving skills

Eagerness to learn and solve challenges with a growth mindset

Ability to explain technical situations to clients in plain English, and share the relevant factors and consequences so they can make informed decisions

Strong rapport with clients

A reliable and presentable vehicle and a license to drive it

Ability to lift 50 lbs

Ability to pass a criminal record check

If you can’t, but your record is non-violent and you’re transparent and honest, let’s chat

Professional written and oral English fluency





Skills & Technologies
The more of these technologies and systems you’re proficient with, the better. You will have opportunities to learn the systems you aren’t already familiar with.

Windows Server and its functions such as Active Directory, Group Policy, File Services, Remote Desktop, Printer Server, etc.

Linux servers including CLI interfaces. Mostly, we use Debian or Ubuntu

Windows and Mac workstations

Microsoft 365, Intune, Teams, Defender, and Azure

Automation tools including Power Automate, Claude Cowork, N8N, Make.com

Google Workspace

SQL Servers including Microsoft SQL, MySQL, Postgres, and the SQL language

Storage systems such as Synology, QNAP, iSCSI, NFS, hyperconvergence, SANs

Email technologies including SMTP, SPF, DKIM, DMARC, Encryption

Virtualization technologies such as Hyper-V and Proxmox but not ESXi (RIP)

Scripting mostly with Powershell, or bash

Remote connection tools such as Screenconnect, SSH, RDP, Splashtop, VNC

Cyberscurity protections including EDR, XDR, MDR, DNS Filtering, IPS, DLP, etc.

Backup solutions such as Acronis, Cove, Altaro, Backblaze

Terminating RJ45 keystones & ends, wiring patch panels, tracing and labeling wires

Networking ecosystems including Unifi, PFSense, OPNSense, Microtik, Fortinet

Networking protocols and systems such as TCP/UDP, IP, DNS, DHCP, VPN,



ZTNA, OSPF, SSL, RFC2549, etc.

Telephony systems including SIP, Asterisk, or 3CX

Printers and scanners including scan-to-email, scan-to-cloud

T2 Capabilities
The more of these things you can do, the better:

Troubleshoot all workstation technical issues

Troubleshoot nearly-all single-site network issues

Troubleshoot most server & cloud technical issues

Troubleshoot some campus or multi-site network issues

Troubleshoot some distributed or cluster server issues

Set up a new basic business network with device connectivity, 365, Intune, and security

Prevent and respond to viruses, ransomware, and other cybsecurity breaches

Configuring and manage Microsoft Office 365, Azure, Entra ID, Intune, Google Workspace

Migrate businesses from Google Workspace to Office 365 or vice versa

Build and test a PC from scratch. Even better if you can build a server too. More RGB, more better.

Select, Integrate, Configure, and provision SAAS and line-of-business apps for clients

Configuring and managing hypervisors and related networking

Writing PowerShell or bash scripts to automate tasks or process data.

(Fine to use AI as long as you can proofread/correct the output)

Explain technical options to clients in a way that empowers them to make an informed decision for their business

Configuring and managing backup and disaster recovery solutions. Write Disaster Recovery Plans

Produce good documentation both for internal use and for clients

Teach and mentor junior staff

Build automation for clients using tools such as Claude Cowork, Microsoft Power Apps, N8N, Make.com, etc.

#J-18808-Ljbffr

📌 IT Engineer - Tier 2 (British Columbia)
🏢 Koala Technology
📍 British Columbia