Position Overview
We are seeking a detail-oriented and execution-focused B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.
This role plays a critical part in coordinating purchase orders, inventory allocation, retailer compliance, and cross-functional execution to ensure seamless operations in a fast-growing distribution workplace.
Key Responsibilities
Order & Retail Operations Management
Manage purchase order processing from receipt to fulfillment
Coordinate with warehouse and logistics partners for timely shipment
Monitor retailer routing, compliance, and documentation requirements
Track order status and proactively resolve operational issues
Inventory & Allocation Support
Monitor inventory levels and allocation by account
Support demand forecasting and replenishment planning
Identify potential stock risks and communicate with Sales team
Assist with inventory reconciliation and reporting
Retail Compliance & Documentation
Ensure accurate item setup and SKU onboarding
Maintain retailer documentation, EDI compliance, and system accuracy
Support pricing updates and promotional execution
Reporting & Process Improvement
Prepare operational reports (inventory, order fill rate, backorders)
Analyze workflow inefficiencies and recommend improvements
Assist with ERP data maintenance and system updates
Cross-Functional Coordination
Partner with Sales on promotional planning and allocation
Work with Finance on invoicing accuracy and deduction support
Coordinate with Brand partners on product availability and changes
Qualifications
Bachelor's degree in Business, Supply Chain, or related field preferred
2-5 years of experience in B2B operations, wholesale, or supply chain
Experience in Beauty, Skincare, or CPG distribution preferred