We are seeking an experienced Manager to lead our customer service and order entry team. This role is essential in ensuring that our customers receive exceptional service and support. The ideal candidate will possess robust communication skills, a passion for customer satisfaction, and the ability to analyze data to improve service delivery.
Responsibilities
Oversee and contribute to daily operations of the customer service and order entry department
Train, mentor, and develop customer service representatives to enhance their skills and performance
Analyze customer feedback and data to identify areas for improvement
Handle customer inquiries and complaints
Collaborate with other departments to ensure a seamless customer experience across all touchpoints
Understand and process all aspects of order entry and shipping
Experience
Proven experience in a customer service management role
Ability to communicate effectively with customers and team
Experience in operation efficiency
Proficiency in data entry
Excellent problem-solving skills and the ability to work under pressure while maintaining a positive attitude
Experience with Microsoft Navision/Dynamics
Experience with EDI software for order processing
Familiarity with Canadian Exporting/US importing and shipping software (UPS, FedEx)
Join a team that values collaboration, customer satisfaction, and continuous improvement. If you are an experienced customer service leader looking for your next challenge, apply today and help us deliver an outstanding customer experience.
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