Join Our Team

Federated Tool Supply has proudly served contractors and industry across Canada since 1958. As one of Canada's largest independent retailers of professional power tools, machinery and accessories, we are looking for a Customer Service & Order Coordinator to join our team.

This position is responsible for providing customer support primarily through email while ensuring customer orders are processed accurately and efficiently. The successful candidate will work closely with our sales, purchasing and shipping departments to keep customers informed and resolve order-related issues.

The ideal candidate will be organized, detail-oriented and able to manage multiple tasks while providing excellent customer service.

Responsibilities
Respond to customer inquiries by email
Modify customer orders as required
Update customers regarding product availability and supplier ETAs
Coordinate order changes with the shipping department
Investigate lost or delayed shipments
Assist customers with tracking information and delivery issues
Maintain accurate customer records
Work with suppliers and couriers to resolve order issues
Perform other customer service and administrative duties as required

Qualifications
Previous customer service or administrative experience preferred




Excellent written communication skills
Strong attention to detail and organizational skills
Ability to manage multiple priorities
Solid computer skills, including Microsoft Outlook
Experience with ERP or order management systems is an asset
Experience with BigCommerce or other eCommerce platforms is an asset
Ability to think clearly and logically
Positive attitude and willingness to learn
Reliable and punctual

Applicants must be legally entitled to work in Canada.

A satisfactory criminal record check will be required as a condition of employment.

Hours

Monday to Friday, 8:00 AM – 5:00 PM

Rotating Saturday mornings may be required.

Salary

Based on experience.

Benefits
Casual dress
Company-provided shirts and sweaters
Employee discount
In office parking
French not required

Location

This position is based in London, Ontario. In-person attendance is required.

This posting is for an existing vacancy.

Please apply through Indeed and include your resume in PDF or Word format.

Only candidates selected for an interview will be contacted.

Job Type: Permanent, Full time

Pay: $22.00-$24.00 per hour

Benefits
In office parking

Work Location: In person

📌 Customer Support Specialist London
🏢 Federated Tool Supply
📍 London