Elevate customer experiences by leading Localcoin's Customer Success team based in Etobicoke, ON. Drive innovation and enhance service delivery in a hybrid work workplace. Localcoin is seeking a Customer Success Manager to optimize client interactions and oversee performance objectives.

With at least five years in customer service and three in leadership, you will inspire your team in Canada and the Philippines. This role involves developing customer-centric policies and making data-driven decisions to align with business goals and enhance the overall customer experience. Key Responsibilities:
Optimize support channels and improve service delivery
Oversee project execution to enhance customer experience
Lead recruitment and training for the Customer Service team
Ensure quality assurance across communication platforms
Conduct performance management and team coaching Requirements:
Minimum 5 years in customer service roles
3 years in leadership positions
Robust understanding of outstanding customer service
Excellent time management and prioritization skills
Proficiency in customer service software and tools Bring your leadership abilities and customer-first mindset to make a difference at Localcoin.

📌 Customer Success Manager At Localcoin Toronto
🏢 Socket.dev
📍 Toronto