The Opportunity This role leads a team of Team Leaders handling Accident Benefit claims, providing strategic direction, coaching, and oversight. It focuses on driving performance, ensuring solid governance, and collaborating with key stakeholders. The position also emphasizes talent development, continuous improvement, and leading change.
What to Expect Lead a team of 5 - 7 Team Leaders overseeing a portfolio of Accident Benefit claims
Provide strategic direction, coaching and mentorship to Team Leaders
Drive financial, strategic and operational objectives
Provide technical oversight, authority and direction
Effective planning, recruiting, development and retention of skilled and engaged talent
Engage all stakeholders in effective portfolio management, including underwriting, actuary and senior claims leadership.
Ensure appropriate governance and oversight.
Drive our quality assurance, transformation and continuous improvement journey
Creating, implementing and measuring action plans to address gaps and opportunities
Work collaboratively with cross-functional claims teams and broker partners
Have a team mentality and ability to work outside of silos.




Lead change
What You Bring University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college
Completion of FCIP, CIP or CRM designation is an asset
A minimum of 10 years general claims handling experience
A minimum of 5 years claims leadership experience
Proficiency and robust knowledge of Accident Advantages claims handling and portfolio management
You must be enthusiastic and goal oriented
Execution focused with a demonstrated history of change management
Experience in an agile and quick paced environment
Outstanding verbal and written communication skills
A passion for coaching and mentoring
You bring a sense of understanding and inclusion to problem solving
Develop collaborative relationships with both external and internal customers
You’re dependable with strong interpersonal skills
Engagement and culture champion
Must be proficient with Windows operating system and Microsoft Office (Excel)
J-18808-Ljbffr

📌 Manager, National Accident Benefits Alberta (Canada)
🏢 Definity
📍 Canada