Join Ericsson in Toronto as the Customer Operations Director, steering the success of Cloud Software & Services engagements. Manage customer delivery performance and ensure high-quality outcomes. As a key leader in this role, you will be accountable for driving operational excellence, customer satisfaction, and financial performance.

Your deep understanding of customer operations and service delivery will drive critical decisions, helping teams achieve contractual commitments. You'll interact with CUs, Sales, and PMO to guarantee integration and execution. Key Responsibilities:
Ensure SLA and delivery commitment adherence
Lead governance forums and operational reviews
Monitor financial metrics and customer experience
Promote a culture of transparency and accountability
Influence results across a cross-functional matrix

Requirements:
Director-level experience with cloud services
Track record of managing financial performance
Expertise in operational execution and performance management
Robust executive communication skills
Experience in global organizations

Elevate customer experiences through operational oversight at Ericsson in Toronto.

📌 Customer Operations Director, Toronto Ericsson
🏢 Ericsson
📍 Toronto