Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Community Support Worker-FFS (Fee-For-Service) provides community-based supports to adults with disabilities with a focus on life skills and education, recreational activities, and supported volunteer and employment placements. Supports provided are individualized, outcome-based and designed to achieve goals set by our Service Users and their families. Schedules will be developed based on the purchase of service agreements with each individual. Employees should be versatile, and able to support the unique needs of each person.

ACCOUNTABILITIES:

- Provide outcome-based support while following the plan of support / programming developed and purchased by the Service User and their family, ensuring all Service User goals, including health (medical, physical, emotional) are met
- Provide personal care such as changing incontinence pads,



lifting/transferring a Service User from chair/wheelchair, etc.
- Assist Service Users with goal-setting and working towards meeting their goals as applicable
- Work cooperatively with FFS team members and Program Supervisor in providing coordinated and consistent approaches to Service Users supported
- Access appropriate transportation for each Service User based on their functional ability (i.e. Darts, HSR, bicycle, etc.) to promote safe travel to and from activities
- Promote greater independence and strive for the highest quality of life possible
- Promote an environment and programming that is both supportive and nurturing
- Use appropriate behavior modification techniques (i.e., NVCI) as required
- Accompany Service User to groups, workshops, community programs and facilities, recreational activities, volunteer placements, and employment placements (in person and virtually) as required to support Service User goals
- Ensure proper and accurate recording of daily activities using our agency case management software (AIMS)
- Ensures all reports (e.g., shift reports, incident reports) are completed on each day worked as required
- Research locations/activities/services that the Service User has purchased as required
- Ensure that all information about Service Users, family, staff, visitors,



and volunteers is kept confidential and that activity records and statistics are stored in a secure location
- Stay up to date on community programs, events and services that meet the needs of the Service Users
- Other duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT:

- Governance Boards and Councils: None
- Internal: Management, staff, volunteers, Service Users
- External: Community, Service Users' families and friends

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

- Reports directly to the Program Supervisor or designate
- Provides mentoring and orientation to new staff/volunteers/Service Users

FINANCIAL AND MATERIAL MANAGEMENT:

- Uses or maintains organization assets in accordance with established guidelines
- Utilizes assigned equipment and supplies appropriately as per policies and procedures

WORKING CONDITIONS:

- Flexibility in scheduling is required to meet program needs
- Substantial portion of shifts will be during weekdays, schedule may include evenings, weekends and holidays
- Schedule will be set by Program Supervisor in coordination with the services that are purchased
- Ability to lift up to 20 lbs
- Travel is associated with this job (including HSR, DARTS, bicycle, etc.) as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

Education, Qualifications and Certifications:

- Completion of a formal post-secondary/college program of two academic years: Developmental Social Worker Diploma or equivalent in Human Services field
- Current First Aid, Cardiopulmonary Resuscitation with Defibrillation Training, and current Non-Violent Crisis Intervention (CPI) certification are required
- Provide an original copy of Criminal Records C

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📌 FT Community Support Worker- FFS, 1-year Contract (Hamilton)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Hamilton