Join BIS Safety Software as a passionate Software Support Representative. Enhance client experiences by providing outstanding technical support via phone and email while assisting in software adoption.

In this role, you will be the first point of contact for customers, delivering exceptional support and troubleshooting software issues. Your focus will be on building trusted relationships and guiding users through our platform's features. Collaborating with internal teams will also be essential to advocate for customer needs and improve processes.

Key Responsibilities: • Deliver technical support via phone and email • Build trusted, friendly relationships with clients • Troubleshoot software issues and provide guidance • Educate users on software features and best practices • Document inquiries and relay feature requests

Requirements: • Minimum two years in customer service roles • Solid problem-solving and communication skills • Proficiency in Microsoft Word and Excel • Ability to thrive in a rapid-paced setting • Attention to detail and a positive attitude

Bring your customer service expertise and passion for helping others to BIS Safety Software in Sherwood Park.

📌 Customer Focused Software Support Specialist Winnipeg
🏢 BIS Safety Software
📍 Winnipeg