Transform customer interactions at Cisco as a Customer Experience Technical Leader. Drive AI and automation in a role that bridges technology and business objectives.
In this senior role, you will spearhead complex projects and apply cutting-edge solutions to enhance efficiency and customer satisfaction. Your collaboration will span across product management and engineering teams, ensuring that solutions align with business needs. By building technical skills within your team, you will be integral to fostering a culture of growth and qualified excellence.
Key Responsibilities:
• Lead the design and implementation of technical standards • Optimize project outcomes with AI and automation • Resolve major technical issues to maintain service quality • Nurture technical growth and mentorship within the team • Represent Cisco at industry events to showcase expertise
Requirements: • Bachelor’s degree with 8+ years or Master’s with 6+ years experience • Requires expert certification (CCIE) • Fluent in Canadian French and English • Experience with security protocols and networking • Advanced knowledge in programmability and orchestration
Enhance Cisco’s customer solutions by leading with technical excellence.
📌 Customer Experience Technical Architect Role Winnipeg
🏢 Cisco Systems
📍 Winnipeg
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