Elevate customer interactions with GoDark Technologies as a Customer Experience Manager. This position focuses on enhancing support systems while overseeing day-to-day customer service.

In this hands-on role, you will manage customer support operations and improve processes for scalability. Collaborating with leadership and various teams, your influence will be felt across diverse customer bases, including individuals and government agencies. Managing an outsourced Canadian customer care team, you'll ensure high-quality service and reflect GoDark's commitment to excellence.

Key Responsibilities:



• Own the customer support inbox for timely responses • Handle complex cases requiring judgment and expertise • Build and enhance support templates and workflows • Manage outsourced Canadian customer care team’s performance • Review warranty claims with adherence to company policy

Requirements: • 3+ years in customer support or experience role • Solid communication skills, written and verbal • Experience with Zendesk, Gorgias, or similar tools • Organizational skills with attention to detail • Comfort in a rapid-paced, small company workplace

Shape customer experience and support operations further at GoDark, making a real impact for users worldwide.

📌 Customer Experience Manager At Godark Winnipeg (Canada)
🏢 GoDark Technologies
📍 Canada