Transform customer insights into actionable strategies at Hydro One as a Customer Experience Insights Manager. This role emphasizes research, customer segmentation, and marketing effectiveness.
Hydro
One is searching for a Senior Manager to lead the development of an integrated center for customer insights. You will manage research initiatives that shape our understanding of customer preferences while supporting program development. Insightful analysis and solid leadership will be key to enhancing customer experiences and satisfaction. Key Responsibilities:
Oversee customer research and segmentation model development
Analyze data to inform marketing and outreach initiatives
Design tools for evaluating customer behavior and motivations
Collaborate with teams to drive customer satisfaction strategies
Deliver statistical insights to improve marketing effectiveness
Requirements:
7+ years' experience in customer research management
Bachelor's degree in a related field
Expertise in customer engagement and marketing practices
Excellent communication skills and creativity
Familiarity with Ontario's energy sector
Steer Hydro One towards enhanced customer engagement through strategic insights and leadership.
📌 Customer Experience Insights Manager Hydro One Toronto
🏢 Hydro One
📍 Toronto
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