Customer Care Associate — The UPS Store Terwillegar

Are you a people-person who thrives in a fast-paced, customer-focused environment? Our UPS Store location in Edmonton is looking for a friendly, reliable Customer Care Associate to join our team.

What You'll Do
Greet and assist customers with shipping, packing, printing, and mailbox services
Process shipments via UPS and DHL, ensuring accuracy and proper documentation
Operate printing, copying, and binding equipment for customer print jobs
Handle point-of-sale transactions and maintain accurate cash/till records
Keep the store clean, organized, and well-stocked
Resolve customer questions or concerns promptly and professionally
Support light administrative tasks (faxing, mailbox rentals, UPS claims, etc.)

What We're Looking For
Robust communication and customer service skills
Comfortable multitasking in a busy retail setting
Basic computer skills (email, POS systems, Microsoft Office an asset)
Reliable, punctual, and a team player
Ability to lift up to 50 lbs occasionally
Taking initiative, going beyond what is required

Qualifications
High school diploma or equivalent
Previous retail, customer service, or shipping experience an asset




Strong communication and problem-solving skills
Comfortable using computers, POS systems, and basic office software
Ability to multitask in a fast-paced environment
Ability to lift up to 50 lbs
Must be available to work weekdays and Saturdays

What We Offer
Flexible scheduling
Hands-on training provided
Friendly, supportive team setting
Opportunity to grow within the store

At The UPS Store in Terwillegar, we're more than a shipping counter — we're a hub for our community's small businesses and everyday needs. If you're looking for a role where your work genuinely helps people, and where a friendly team has your back, we'd love to hear from you. Pay: $15.00-$17.00 per hour

Benefits
In office parking

Ability to commute/relocate:
Edmonton, AB T6R 3L6: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
Do you like basketball and can speak about basketball?

Education:
Secondary School (preferred)

Experience:
Customer service: 1 year (preferred)
Print: 1 year (preferred)

Work Location: In person

📌 Customer Care Associate Edmonton (Canada)
🏢 The UPS Store 372
📍 Canada