Become the Customer Satisfaction Manager at Pratt & Whitney Canada in Longueuil and enhance customer relationships and service quality in office. Drive impactful strategic initiatives in this full time role.
Your focus will be on building customer loyalty through analysis, process improvement, and cross-department collaboration. Operating within a passionate team, you will influence organizational strategies and create frameworks for sustainable customer satisfaction.
Key Responsibilities:
• Lead the development of customer satisfaction strategies
• Collect and analyze customer feedback for insights
• Identify and resolve customer issues efficiently
• Improve service delivery through process enhancements
• Oversee training programs for customer teams
Requirements:
• Bachelor’s degree in a relevant field; MBA preferred
• Minimum of 10 years in customer service management
• Experience in the aerospace sector is essential
• Robust analytical and interpersonal skills
• Familiarity with CRM software is required