Join Pratt & Whitney Canada in Longueuil as a Strategic Customer Satisfaction Leader, focusing on enhancing customer loyalty and operational excellence. Utilize your skills to develop effective strategies and manage customer feedback analysis.
As a full time manager, you'll bring over 10 years of experience in customer service to shape how P&W; Canada engages with clients. This in office position emphasizes collaboration with senior management on strategic initiatives, issue resolution, and governance models while monitoring satisfaction performance.
Key Responsibilities:
• Collaborate with management on customer satisfaction strategies
• Analyze and interpret customer feedback regularly
• Address customer issues with a proactive approach




• Enhance customer service processes and training
• Lead performance monitoring with actionable insights
Requirements:
• Bachelor’s degree; advanced degrees preferred
• Minimum 10 years in customer service management
• Solid analytical and interpersonal skills
• Proficiency in CRM software
• Ability to work independently and interact with diverse teams
Enhance customer experience and establish effective service strategies at Pratt & Whitney Canada.
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📌 Strategic Customer Satisfaction Leader Quebec City
🏢 Prattwhitney
📍 Quebec City