Oversee Train Reporting Services as a Bilingual Assistant Manager in Merchandise Supply Chain. Collaborate with teams to enhance operational efficiency and maintain effective reporting standards. In this vital role, you will supervise a team of Train Reporting Representatives, ensuring timely reporting and effective processing of assets in a unionized workplace.

You will utilize your critical thinking skills to identify operational gaps and implement strategic improvements. The opportunity demands bilingual communication, solid leadership, and team-oriented engagement with stakeholders to foster a productive team atmosphere. Key Responsibilities:
Oversee and coach Train Reporting Representatives effectively
Engage with stakeholders to resolve operational issues




Implement leading-edge practices in complaint management
Identify trends for staffing and workload management
Conduct performance reviews and recommend improvements Requirements:
2+ years’ experience supervising in clerical or call center roles
Background in unionized work environments
CN Operations experience preferred
Bachelor's Degree in Business Administration or equivalent
Advanced knowledge of Microsoft Office applications Leverage your bilingual skills and operational expertise to enhance the Train Reporting Services team.

📌 Bilingual Merchandise Supply Chain Assistant Manager Montreal
🏢 Canadian National Railway
📍 Montreal