Join Bell as an Implementation Specialist managing proactive customer solutions in a hybrid work model. Your role is essential in delivering exceptional customer service and support.

As an Implementation Specialist, you'll be responsible for coordinating customer service requests and ensuring timely problem resolution. Your input in meetings and communication with internal teams will be crucial as you analyze service improvement opportunities and present results related to problem management.

Key Responsibilities: • Ensure quality and timely service request coordination • Review and produce post-mortem reports efficiently • Meet with service account managers regularly • Act as the main contact for service provisioning requests • Analyze risks and identify service improvement prospects

Requirements: • 2+ years of experience in telecommunications • Proficiency in English required for communication • Solid multitasking and problem-solving abilities • Knowledge of ITSM systems preferred • Bachelor's degree in relevant fields is a plus

Bring your expertise in managed services and customer service to Bell's dedicated team.

📌 Bell Implementation Specialist Hybrid Role Winnipeg
🏢 Bell
📍 Winnipeg