About The Job About The Role The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience. We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced workplace. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

Availability Requirements

This role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.

Required Shift

Availability 08:00 AM – 04:00 PM

03:00 PM – 11:00 PM

11:00 PM – 07:00 AM

Availability for both weekday and weekend coverage is required Key Responsibilities Respond to internal and external customer inquiries via phone and email

Provide support related to Brink’s products and services

Troubleshoot technical issues impacting customers and crew members

Collaborate with internal departments to ensure timely resolution of customer concerns





Follow established processes to diagnose issues and identify appropriate solutions

Generate and distribute operational reports throughout the day

Support ad hoc projects and serve as a key contact for customer communications

Deliver a professional, positive, and efficient customer experience Required Qualifications We're looking for candidates who have: A passion for delivering exceptional customer service

Minimum 2 years of experience in:

Call Centre settings

Customer Service roles

Help Desk or Technical Support positions

Strong problem-solving and troubleshooting skills

Ability to remain calm and effective under pressure

Ability to manage multiple priorities and quickly adapt between:

Technical support inquiries

Billing-related concerns

Phone and email communications

Excellent verbal and written communication skills

Strong computer and technology skills A positive, team-oriented, team-first mindset A continuous improvement approach with a willingness to suggest process enhancements

Nice to Have Qualifications: Experience working within the transportation/security industry

📌 Call Centre Agent Toronto (Canada)
🏢 Brinks
📍 Canada