Purpose of position: Manage disabilities, medical accommodations, medical related absences/leaves as they apply to all employee groups.
Key responsibilities Demonstrated competency in Disability Case Management.
Complex case management — ability to prioritize case load.
Proficiency in handling psychological claims.
Implement qualified case management strategies including return to work programs, injury prevention, and education/counseling.
Capable of managing mixed case load of occupational and non-occupational injuries/illnesses.
Liaise with health care providers, insurance providers and other external providers as necessary.
Work collaboratively with Employee Relations, Operational Managers and other internal stakeholders.
Excellent problem-solving and negotiation skills.
Conflict resolution.
Knowledge of Human Resource policies and labour processes that affect and inter-relate with Occupational Health Services (OHS).
Critical analysis.
Perform duties in accordance with established Jazz policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and clients.
Perform other related duties as assigned.
Required qualifications Certification, Diploma,



Degree, or active progress towards: Human Resources, Business, Social Services, Health Sciences, Disability Case Management; or equivalent professional experience.
English language fluency or working knowledge.
Preferred qualifications Minimum 3–5 years' experience in an active Case Management setting.
Experience and knowledge in Workers' Compensation Acts as well as short- and long-term insurance programs.
Experience working in a unionized setting.
Experience in the aviation industry or heavy industry.
French language fluency or working knowledge.
Perks Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.
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📌 Case Manager, Health Services Quebec City
🏢 Jazz Aviation
📍 Quebec City