Be at the forefront of cloud innovation as a Genesys Cloud CX Solutions Architect. Focus on designing robust contact center architectures that enhance customer experiences and business alignment.
We seek a Genesys Cloud CX Solutions Architect to lead the design and evolution of our cloud-based contact center solutions. Your responsibility will encompass defining the technical vision and collaborating with various stakeholders to ensure seamless integration of systems. You'll stay up-to-date with industry trends while guiding engineering teams to implement architectural excellence.
Key Responsibilities:
• Architect and design scalable Genesys Cloud CX solutions
• Convert business requirements into high-performing designs




• Ensure comprehensive integration with existing technologies
• Lead and mentor teams in best practices
• Manage compliance with security and performance standards
Requirements:
• 7+ years in contact center technology
• Proven ability to scale cloud solutions
• In-depth knowledge of IVR and AI/ML applications
• Experience in CRM integrations like Salesforce
• Proficient in SIP infrastructure management
Elevate customer experience with your architectural expertise in Genesys Cloud technologies.
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📌 Genesys Cloud Cx Solutions Architect Alberta
🏢 Miratech
📍 Alberta