Join Teleperformance as an Operations Manager in Yonge-Eglinton Midtown, Toronto, focusing on enhancing customer experience and operational efficiency. Champion strategies that boost client satisfaction while leading team performance.
As Operations Manager, you will oversee the implementation of operational standards, mentor Team Managers, and ensure financial management aligns with revenue targets. Your role will involve close collaboration with Quality and Training teams to improve processes and service delivery. Building solid, team-oriented relationships is essential.
Key Responsibilities:
• Own client satisfaction and team performance metrics
• Ensure compliance with Service Level Agreements
• Conduct performance audits and implement improvements
• Manage team budgets and engagement funds
• Coach and develop team members continuously
Requirements:
• Solid knowledge of service delivery models
• Excellent communication and stakeholder management skills
• Experience analyzing performance metrics
• Proven ability to drive process enhancements
• Demonstrated coaching and team development skills
Oversee customer operations and develop your team to achieve excellence at Teleperformance.
J-18808-Ljbffr