Citi is seeking an experienced Apps Support Group Manager to lead critical Pega and AI platform support. This position focuses on incident management, team leadership, and optimizing service delivery. In this senior role, you will oversee a team responsible for maintaining system performance and availability across multiple settings.

Your solid commercial awareness and technical acumen will drive successful incident resolution while mentoring junior engineers. You will partner with product owners and stakeholders to align on priorities and enhance automation using Python or Java. Key Responsibilities:
Lead mission-critical Pega and AI platform support
Manage end-to-end incident management processes
Develop automation scripts to expedite resolution
Direct vendor relationships for offshore services
Coach team members on technical skills Requirements:
10+ years of relevant experience
Solid people management in apps support roles
Demonstrated project management success
Excellent communication with stakeholders
Familiarity with AI platforms and Pega Optimize your technical leadership and incident management expertise at Citi while driving efficiency and performance.

📌 Apps Support Group Manager Citi Mississauga (Canada)
🏢 Citi
📍 Canada