Join Resideo Technologies as a Customer Service Specialist II, providing top-notch support for customer inquiries in an engaging and efficient manner. Ideal for experienced candidates, this role involves managing various customer needs independently.
As a key member of the team, you will resolve issues related to orders, account updates, and website access. With a focus on detail and accuracy, you will utilize systems like Salesforce to maintain comprehensive case records and enhance service delivery. Your ability to recognize patterns in customer interactions will drive improvements in support.
Key Responsibilities:
• Support diverse customer needs including order tracking
• Ensure accurate documentation in Salesforce and other systems




• Execute tasks with precision and attention to detail
• Identify trends and elevate issues as necessary
• Work collaboratively to balance customer demands and priorities
Requirements:
• High School diploma or equivalent
• 1-2 years of customer service experience
• Solid communication skills, both verbal and written
• Proficient in Microsoft Office Products
• Experience with P21 or SAP is a plus
Contribute to enriching customer experiences with Resideo’s dedicated team.
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📌 Customer Service Specialist II - Resideo (Toronto)
🏢 ADI Global Distribution
📍 Toronto