Elevate guest experiences as a Front Desk Agent at Elk + Avenue Hotel in Banff. Deliver personalized service while efficiently managing front desk operations for a memorable stay.
In this role, you will be the first and last impression for our guests, ensuring every aspect of their visit is exceptional. Your responsibilities include efficiently handling guest check-ins and check-outs, managing reservations, and addressing inquiries to create a seamless experience. A positive attitude and commitment to professional service are crucial in this fast-paced hospitality environment.
Key Responsibilities:
• Deliver warm, friendly service during guest arrivals and departures
• Complete check-ins/check-outs with accuracy using the management system




• Process payments and maintain accurate guest accounts
• Resolve guest concerns with empathy and professionalism
• Promote hotel amenities and local attractions when appropriate
Requirements:
• Experience in front desk or customer service roles preferred
• Solid communication and problem-solving skills
• Ability to manage multiple tasks in a busy environment
• Knowledge of Banff attractions and amenities is a plus
• Commitment to maintaining guest privacy and safety
Become an essential part of creating unforgettable experiences at Elk + Avenue Hotel.
#J-18808-Ljbffr

📌 Guest-Focused Front Desk Agent (Banff)
🏢 Brewster
📍 Banff