Position Type: 18-month maternity leave contract

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.

Work Location: On site

Travel: Infrequent travel to Toronto may be required based on business needs.

Position Summary

The Concierge provides front desk reception, visitor experience, administrative, office services, and workplace support to ensure a professional, organized, and welcoming office environment. This role is the first point of contact for employees, visitors, vendors, and internal stakeholders and supports day-to-day site operations, deliveries, meeting and event coordination, supply management, document preparation, records administration, and general team coordination.

The successful candidate will exercise discretion, sound judgment, and a high level of professionalism when handling confidential information, communicating with employees and visitors, and supporting internal stakeholders.

General Duties

- Support a professional, client-focused workplace experience for employees, visitors, vendors, and internal stakeholders.
- Contribute to the effective operation of front desk reception, office services, events, and administrative support functions.
- Represent the company in a professional manner through daily interactions, service delivery, and communication.
- Work collaboratively with facilities, mailroom, vendors, and other internal teams to support business needs.
- Help control operating expenses by monitoring supply usage, obtaining pricing where required, and escalating opportunities for cost-effective service delivery.

Specific Duties and Responsibilities

- Provide reception and visitor support, including greeting visitors, responding to general inquiries, redirecting requests, and notifying appropriate personnel.




- Use discretion and judgment when screening visitors, telephone calls, emails, and other inquiries.
- Assist with deliveries, incoming and outgoing mail, courier shipments, and related office service activities.
- Assist with meeting, conference, seminar, workshop, and workplace event support through staff-submitted service tickets, which may include accepting food deliveries, ordering office and food supplies, setting up furniture, assisting with room bookings, coordinating logistics and materials, and completing follow-up as required.
- Maintain office supply inventory, monitor usage, place orders, and source pricing information for office supplies and equipment when needed.
- Coordinate basic office maintenance requests and upgrade facilities-related issues through the appropriate channels.
- Maintain financial records and trackers, including updating information, performing basic calculations, and supporting accurate administrative and operational reporting.
- Set up, maintain, classify, sort, and file electronic and hard-copy records, correspondence, and confidential documents.
- Update and maintain confidential files and records in accordance with established policies and procedures.
- Handle sensitive and confidential information with professionalism and discretion.
- Support general administrative tasks and other duties as reasonably assigned.

Qualifications And Experience





- Previous experience in concierge services, front desk reception, administration, workplace services, office services, hospitality, facilities support, or a related role is preferred.
- Strong customer service skills with the ability to communicate professionally with employees, visitors, vendors, and stakeholders.
- Excellent organization, prioritization, and time-management skills.
- Ability to manage multiple tasks in a fast-paced, on-site office environment.
- Solid attention to detail and accuracy when preparing documents, maintaining records, and coordinating logistics.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Ability to handle confidential and sensitive information appropriately.
- Reliable, qualified, proactive, and able to work independently as well as part of a team.

Working Conditions

- This is an on-site position with regular hours from 8:00 a.m. to 5:00 p.m., Monday to Friday.
- Infrequent travel to Toronto may be required to support business needs, meetings, events, or site activities.
- The role requires the ability to safely lift up to 50 lbs and regularly move office supplies, packages, and furniture to support meeting room setups, workplace events, and day-to-day office operations.
- The position requires frequent interaction with employees, visitors, vendors, and internal service teams.

Note

The above position summary is intended to provide an overview of the role and is not a comprehensive list of all responsibilities, duties, requirements, or working conditions. The successful candidate may be required to perform other duties as reasonably assigned.

#J-18808-Ljbffr

📌 Concierge — Fixed Term (Cambridge)
🏢 JLL
📍 Cambridge