Lead the evolution of group service operations as a Director. Drive process innovation and customer satisfaction using technology within a remote or hybrid framework.
In this key leadership position, you will manage a multidisciplinary team dedicated to enhancing service delivery for group perks. Focus on developing cutting-edge solutions to improve operational processes and customer engagement. Your efforts will be crucial in shaping strategies that influence service benchmarks and address market challenges effectively.
Key Responsibilities:
• Ensure exceptional service delivery to clients and partners
• Implement operational best practices in various areas
• Foster proactive relationships to address customer concerns




• Develop technology-driven service solutions
• Monitor performance metrics and adjust strategies accordingly
Requirements:
• 8+ years in the insurance/financial services sector
• Relevant degree in Business, Analytics or similar
• Expertise in management and team leadership
• Solid analytical and decision-making skills
• Bilingual proficiency in English and French is preferred
Drive significant impact in group operations and service delivery through your leadership, promoting a culture of excellence and innovation.
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📌 Director Of Group Operations And Service Kingston
🏢 Empire Life
📍 Kingston