Elevate customer relationships as a Customer Success Manager with Emplifi, focusing on client retention and product adoption. Leverage your expertise in digital marketing to ensure maximum value for clients.
As a key player in Emplifi's Customer Success team, you will guide clients in utilizing our Autonomous CX platform effectively. With a strong focus on onboarding, managing renewals, and identifying upsell opportunities, you'll ensure clients achieve their objectives. Collaborating with international teams, you will help drive customer satisfaction while advocating for client needs within the company.
Key Responsibilities:
• Build lasting customer relationships for assigned accounts
• Manage seamless onboarding processes for new clients




• Monitor product adoption and conduct regular training sessions
• Develop strategies to ensure high retention rates
• Identify and present opportunities for upselling services
Requirements:
• Bachelor's degree in Business or related field
• 3-5 years in customer success or account management
• Robust understanding of digital marketing services
• Proficient with CRM tools like Salesforce
• Excellent communication and problem-solving skills
Join Emplifi to help shape customer journeys while advancing your career in customer success.
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📌 Customer Success Manager at Emplifi (Toronto)
🏢 Doist
📍 Toronto