Become a key player in customer satisfaction at Dash Social as a Customer Support Expert. Use your technology skills and customer-first mentality to resolve inquiries effectively.
In this role with Dash Social's Customer Success team, you will manage customer interactions through an in-platform chat system, troubleshoot issues, and develop insightful reports. The position emphasizes strong communication and analytical abilities necessary for monitoring user errors and providing solutions. A background in customer-facing roles will be beneficial.
Key Responsibilities:
• Ensure continuous knowledge of the Dash Social platform
• Support customers through the HubSpot chat system
• Resolve technical issues with explicit communication




• Prepare social media insights reports
• Work with Account Owners to address customer needs
Requirements:
• 1-2 years of customer-facing experience desired
• Strong understanding of technology and troubleshooting
• Exceptional written and verbal communication skills
• Organizational excellence and time management proficiency
• SaaS or social media experience preferred
Utilize your critical thinking and customer engagement skills to excel in this dynamic role at Dash Social.
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📌 Dash Social Customer Support Expert (Halifax Regional Municipality)
🏢 Dash Social
📍 Halifax Regional Municipality