Lead in customer success as Tonal's B2B Customer Success Manager, driving commercial growth and operational excellence. Manage installations and ensure partner satisfaction in a high-performance workplace.

Tonal is seeking a seasoned leader for its B2B Customer Success team. With 3–5+ years in account management, particularly in fitness tech or hospitality, you'll be responsible for optimizing client retention and executing seamless onboarding processes. Your role will involve developing SOPs, analyzing data for insights, and enhancing customer experience across high-value accounts.

Key Responsibilities:



• Lead B2B Success team to establish operational standards • Oversee White Glove deployment for commercial partnerships • Conduct in-depth Business Reviews with strategic accounts • Collaborate cross-functionally to enhance B2B tech infrastructure • Manage renewal pipelines and identify growth prospects

Requirements: • 3–5+ years in B2B Customer Success or Account Management • Experience with complex hardware deployments • Solid analytical skills and data-driven mindset • Proven ability to manage diverse teams • Excellent negotiation and communication skills

Champion operational excellence and customer retention in your leadership role at Tonal. #J-18808-Ljbffr

📌 B Customer Success Manager At Tonal Toronto
🏢 Tonal
📍 Toronto