Who You Are:

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one‑of‑a‑kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

What You'll Do:
Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
Prioritize Guest Experience: Create personalized experiences for your guests and proactively address all their needs.
Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth‑oriented mindset.
Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution‑focused approach when challenges arise.
Foster a Team Culture:



Foster unity and solid connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

Required Qualifications:
Previous supervisor experience in retail or hospitality management
Robust Leadership and communication skills
Entrepreneurial attitude with background in a sales‑driven workplace
Mindset focused on customer satisfaction (internal and external customers)
Knowledge of skincare, body care and fragrance is beneficial
Experience with clienteling advantageous
Basic Technology Skills

All Applicants:

L'Occitane's Privacy Statement

United States Applicants Only:

Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)
J-18808-Ljbffr

📌 Store Manager Full Time Scarborough Town Centre Toronto
🏢 L'Occitane En Provence
📍 Toronto