Lead loyalty and customer experience initiatives as the Digital Brand Engagement Manager with MTY in Richmond Hill, ON. Foster collaboration while enhancing brand engagement strategies and communication processes.

In the role of Manager, Digital Brand Engagement Programs, you will act as an essential link between MTY brands and Loyalty/CX partners. Your expertise will shape loyalty frameworks and influence communication journeys, ensuring all programs are scalable and effectively executed. Supporting and enabling brand teams will be key to their self-sufficiency in loyalty programs.

Key Responsibilities:



• Serve as point of contact between brands and Loyalty/CX partners • Facilitate knowledge transfer through training and documentation • Drive organization and standardization of processes for program execution • Support implementation and evolution of loyalty models • Manage and coordinate promotional engagements with partners

Requirements: • Proven experience in stakeholder management and relationship building • Solid leadership and influencing skills across functions • Analytical skills in offer economics and financial modeling • Proficient in using Power BI for data analytics • Exceptional communication abilities in a complex workplace

Elevate loyalty and customer experience programs as part of a agile team at MTY in Richmond Hill. #J-18808-Ljbffr

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