Join Dayforce as a Senior Technical Account Manager to shape client success in a thriving SaaS environment. Engage deeply with clients and optimize their utilization of Dayforce solutions through your expertise.

As a Senior Technical Account Manager, you will be instrumental in fostering solid client relationships and delivering tailored solutions. This role emphasizes a hands-on approach, leveraging technical expertise to drive proactive solutions and enhancing user experiences. Collaborate with cross-functional teams to support client goals and long-term success by addressing their business challenges.

Key Responsibilities:
• Drive customer advocacy and retention with Customer Success Manager
• Translate client business challenges into effective Dayforce solutions
• Monitor and define key performance indicators




• Optimize software usage patterns for improved experience
• Communicate technical concepts effectively to non-technical stakeholders

Requirements:
• Bachelor's in Computer Science, Engineering, or related field
• Minimum of 3 years in technical roles related to Dayforce
• Proven experience in payroll, benefits, and HR modules
• Strong judgment and problem resolution skills
• Familiarity with SaaS and change management protocols

Harness your strategic thinking and relationship-building skills to maximize client success at Dayforce.
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📌 Technical Account Manager - Senior Role (Ontario)
🏢 Dayforce
📍 Ontario