Drive impactful collections strategy at goeasy, recognized as a top Canadian employer. We are looking for a Director of Collections Strategy & Performance to refine our approach to customer engagement and operational excellence.

At goeasy, we focus on fair access to credit. The Director will be responsible for implementing creative collections strategies, enhancing operational performance through data-driven insights. This strategic role collaborates across verticals, including Risk and Compliance, to ensure optimal customer outcomes while managing business objectives.

Key Responsibilities:
• Develop and implement collections strategy aligned with business goals
• Identify areas for improvement in customer services and portfolio performance




• Lead cross-functional initiatives to enhance collections efficiency
• Utilize analytics to guide strategic business decisions
• Establish performance metrics for accountability

Requirements:
• 8-15 years in leadership roles in collections or related fields
• Proven analytical and problem-solving capabilities
• Experience in managing business transformations
• Strong strategic execution skills and judgment
• Familiarity with collections and operational processes is beneficial

Contribute to goeasy's success by enhancing our collections strategy and impact on customers.
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📌 Collections Strategy Director Role at goeasy (Ontario)
🏢 goeasy
📍 Ontario