Become an integral part of Manulife's Individual Insurance team as an Elite Case Coordinator, delivering exceptional support in a hybrid work environment. Your expertise will ensure prompt processing of life insurance applications and strengthen relationships with advisors.
In this critical role, you will act as a liaison for our Corporate and Independent Advisor offices, providing proactive case management and support. Building robust one-on-one relationships is essential as you anticipate customer needs and address any bottlenecks in the application process. This position emphasizes excellent communication and organizational skills for successful case resolutions.
Key Responsibilities:
• Build strong relationships with advisor branches
• Proactively follow up on pending insurance cases




• Anticipate and inform clients of important updates
• Assume ownership of assigned files and resolve issues
• Collaborate with internal departments for fast tracking
Requirements:
• Proven customer service experience
• Exceptional communication skills, oral and written
• Robust organizational skills and attention to detail
• Adaptable to ongoing changes in processes
• Knowledge of life insurance terminology is a plus
Leverage your communication and organizational skills to excel as an Elite Case Coordinator with Manulife.
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📌 Elite Case Coordinator at Manulife (Waterloo Regional Municipality)
🏢 Manulife Financial
📍 Waterloo Regional Municipality