Advance your IT career with Health Standards Organization as an IT Support Specialist in Ottawa. This full time position offers a hybrid work model and is focused on delivering exceptional Tier 1 technical support.
Part of the Global Digital Solutions team, you will work under the Senior Manager of Global Technical Support. The role needs bilingual expertise in English and French, along with hands-on experience with Microsoft technologies. Your responsibilities will include guiding users and troubleshooting technical issues effectively.
Key Responsibilities:
• Monitor IT communication for incident reporting
• Categorize support requests for better analysis
• Provide first-line troubleshooting solutions
• Keep users updated about ongoing IT issues




• Maintain IT documentation and train staff on technology
Requirements:
• Degree in Computer Science or similar
• Proficiency in Microsoft desktop and server operating systems
• Experience with Microsoft Intune for device management
• Solid organizational skills and attention to detail
• Proven problem-solving capabilities in high-pressure settings
Bring your IT expertise and customer-focused mindset to support Health Standards Organization's operations in Ottawa.
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📌 Ottawa It Support Specialist Hybrid Role
🏢 Health Standards Organization (HSO)
📍 Ottawa